Lars Leroux will gladly accept returns or exchanges of eligible products*, if initiated within 30 days of shipping date. Simply email us at cs@LarsLeroux.com to receive your RMA number and Returns Form.
We do not charge restocking fees. We will honor your return and refund the product cost, as long as you meet the criteria for returns. Customer is responsible for shipping costs for all returns or exchanges.
Due to strict regulations concerning the hygiene and safety of hair products, and for the safety of our facilities and staff, we can only accept returns or exchanges if the items are in its brand new, unopened, original packaging and if the hair is unworn and untouched.
We cannot accept returns or exchanges if the void/tamper/security seal is broken.
All hair accessories such as clips, combs, jewelry headbands etc are FINAL SALE and are not eligible for returns.
How to Return a Product
Email our customer service team at cs@LarsLeroux.com to initiate your return.
We will gladly accept returns on all eligible products initiated within 30 days from the date of shipment.
We will only accept returns where the product or packaging has not been altered, worn, or damaged and the void/tamper evident seal is still intact.
To Return You Item (s):
Repackage your item(s) carefully to prevent damage during transit.
Include the Returns Form with your RMA number.
Ship your returns to the address provided by our Customer Service team.
Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.
Eligible Products for Returns:
Unopened, brand new, with the void/tamper security seal intact.
In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product, void/tamper/security seal still intact).
Must have tags attached and in original packaging.
Items must be returned within 30 days of the original ship date of the order.
Ineligible Products…We will not accept returns for the following products:
Any item where the void/tamper/security seal is broken or altered.
Worn items or items containing any signs of wear including odor or styling product.
Damaged packaging or product as well as discontinued, closeout, and final sale call items.
Hair Care items such as hair styling products, hair clips, jewelry hair accessories.
**Ineligible products received by Lars Leroux will be returned to you at your expense**.
Refund Processing
Your refund will be processed within 5-7 business days.
Refunds will be made to the original payment method that was used for purchase.